Frequently Asked Questions

Our background is in Service Management which means our ethos is built around ensuring that the service we offer to our clients is complete; this includes managing any issues that occur, performing preventative maintenance, taking backups, fully testing all changes made, site monitoring etc.  In addition, our culture revolves around an ethos of continual service improvement so we will actively seek your feedback on anything that may help you, whilst we continue to add further to our service model to improve your experience with us.  And of course our products are focused on delivering quality and customer satisfaction to our clients.

Many other companies providing web design services are performed by people who have other jobs, whereas this is our job so we can focus on our clients all the time.

Our background is in Service Management which means our ethos is built around ensuring that the service we offer to our clients is complete; this includes managing any issues that occur, performing preventative maintenance, taking backups, fully testing all changes made, site monitoring etc.  In addition, our culture revolves around an ethos of continual service improvement so we will actively seek your feedback on anything that may help you, whilst we continue to add further to our service model to improve your experience with us.  And of course our products are focused on delivering quality and customer satisfaction to our clients.

Many other companies providing web design services are performed by people who have other jobs, whereas this is our job so we can focus on our clients all the time.

Absolutely.  There are website builders such as Wix, Weebly, Site123 and SimpleSite that you could use if you are comfortable with creating your own site.

Other overheads are the management of your hosting provider and addressing any issues that arise, performing backups and any restores needed, constantly monitoring the site is available and applying any software updates that are needed.  You may also want to periodically validate the performance and security of your website and address any shortcomings identified.

If you have the time and expertise to do this alongside running your business then it is an approach worthy of your consideration.

This is something that we could do on your behalf if you wish, but we strongly believe that your domain is your intellectual property.  As a general guideline, should any web design company control this on your behalf and they then went out of business you could struggle to reclaim an identity that is important to your business.  Also, we would rather you retained the flexibility and control to move your web site away from us if you wished and we feel this is a more professional approach that matches best practice.   We can of course provide advice and guidance to help you through the process.

You can provide pictures that you have taken yourself or they can be purchased from sites such as www.istockphoto.com, www.gettyimages.co.uk, www.shutterstock.com and www.fotolia.com.  Alternatively a more limited selection of free images can be found on sites such as www.unsplash.com, www.pixabay.com and www.pexels.com, which incidentally we used for all images displayed on this web site.

We ask for 50% of the chosen package price (including the first three months of any applicable hosting and maintenance fees) to be paid up front by bank transfer to our company account.  The remainder will become due before the site is made live.  We would appreciate if you could set up a standing order to cover the ongoing hosting, maintenance and support charges for each quarter in advance, but please let us know if you prefer this to be monthly, half-yearly or annually and we are happy to accommotate that.

e.g.  For a 1-5 page web site with a cost of £99 and a quarterly charge of £36 (3 x £12) then 50% (i.e. £67.50) would be due before we start the design stage with the balance of £67.50 being due at the time of launch.

We prefer payment by Bank Transfer to:

   Cobweb Digital,  Sort Code: 60-83-71,  Account No: 18831193,  Reference: Your business name

Alternatively if you wish to pay by PayPal please request the details from us to make a payment.

Our policy is NOT to tie our clients into any contract once their site is up and running, so there is no notice period.  In the unlikely event that you are unhappy with the service we provide then we believe that you should have the right to vote with your feet and leave us whenever you wish.  This approach means that we are rightly incentivised to keep you happy by delivering a great service and fix any issues that arise.  We will also refund any full months of unused hosting and maintenance.

We use a 7 step approach to deliver your new website

Goal identification: Determine the purpose of your new website and capture any specific needs that you have

Proposal:  Provide you with a proposal that describes how your goals will be met, together with pricing and timescales

Initial Design: Create a mock-up of your home page to demonstrate the layout, branding and colour schemes to be used and provide a site map of how pages will interact

Development:  Create individual pages and introduce content (text) provided by the you and any images that you wish to include

Testing:  Validate that the pages are displayed as designed, all links work and that the site works on all device types and browsers

Launch!:  Once everything is working beautifully, it’s time to plan and execute the site launch!

On-Going Support:  Once your site is live we will continue to work with you to refresh the content, perform all the boring technical activities in the background (monitoring, backups, software updates etc) and allow you to concentrate on running your business. 

To start the process, please drop us a line on the Contact Us page to set up an initial no obligation chat,  and then see the Get Started page for further information and a link to our Creative Brief which will tease out the information we will need from you.

Assuming that a logo, images and the content (text) has been provided by you we would expect to have your website built and ready to go between a couple of days and 4 weeks, depending on its size and complexity.  We typically work on several projects at once so having the content in a timely manner allows us to schedule our work efficiently.

To plan our time effectively and launch your new website as quickly as possibly we build websites using revision cycles.  These allow you to batch together all changes and tweaks you require into a single bundle so that we can apply them together and then return the website to you for your next review.  It is therefore important that your content is finalised and is not in a constant state of flux.  The number of revision cycles per package are as follows:-

Starter:              3 Revision Cycles
Business:          4 Revision Cycles
Professional:    5 Revision Cycles

If you wish to exceed these or change the scope of what was agreed at the start of the project then we will provide a quotation for the additional work.

The costs shown on the prices page are those that will be incurred to build, host, launch and maintain your web site.

The only other costs you may incur are the purchase of images if appropriate royalty free ones are not suitable, the purchase of a specialist theme/template or plug-in for additional functionality plus the registration of your domain name and its annual renewal costs.

If you wish to exceed the limits for build revisions, scope changes or exceed the included monthly content change allowance then we can provide a quotation for the additional work. 

This web site has been developed by Cobweb Digital so you can see the quality of our work.  In addition we will continue to showcase the quality of websites we have created, with further case studies included here.

We provide all our clients with access to the Content Management System (CMS) to enable them to update their own content as required.

Generally speaking yes, depending on your hosting partner and whether your package includes WordPress hosting.  We would require access rights to your cPanel and you will generally be responsible for purchasing the SSL certificate (green padlock) through them if this is not a free service.  Please provide us with details of your hosting company within your initial enquiry so that we can scope the work effectively.

Please note that the cost of this build only service would be based on the package price PLUS the support and maintenance we charge for the first year.  Our cost model is built on retaining happy customers so the cost of development is subsidised by the hosting charge.  As an example the fully priced service for a basic web site for which we charge £99 plus £12 a month can be built elsewhere to be subsequently managed by yourself or another third party for £243 (£99 plus £12 x 12).

Any further work you require on a self-managed site, including investigation, remediation or enhancements will be quoted for and will be charged at £50 per hour.

Indeed we do.  All of our sites are measured by GTMetrix and achieve an “A” grading with a PageSpeed performance level of over 90%.  For the Basic plan we will check this at launch, and on the Standard and Enhanced plans we will re-check on a monthly basis and make any improvements needed to retain this grading level.

The only caveat is that using external sources (such as Google Maps) on a website can reduce the performance level by several percentage points.  As we have no control with how 3rd parties serve their images we will provide a score with and without these should they cause the site to fall below our target.

Because we are a small boutique web design company and by design an eCommerce solution is destined to be available 24×7 we do not currently have the support structure in place to support business critical systems.  Rather than disappoint you we like to be upfront but as we grow this is a capability that we would look to add to our portfolio.   As a result we will cannot presently offer websites that contain an on-line shop and payment functionality.